Mini project · Semester 5 · CSE / ISE

Public Grievance Management System – Python Flask Mini Project with Source Code

Python, Flask, SQLite, HTML5, CSS3, JavaScript, Jinja2, Werkzeug

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THE IDEA

About this project

Public Grievance Management System (CivicResolve) is a web-based mini project developed using Python Flask, SQLite, HTML, CSS, and JavaScript. The application provides a centralized digital platform for citizens to register complaints, monitor grievance status, and manage public service issues through a user-friendly interface.

The system includes a modern responsive landing page, secure user registration and login, personalized dashboard, grievance submission, complaint tracking, searchable grievance records, administrator status updates, and profile management.

Users can submit grievances related to public infrastructure, sanitation, water supply, roads, electricity, and other civic concerns. Each grievance can be tracked through its status, helping demonstrate a transparent and organized complaint management workflow.

CivicResolve is suitable for VTU 5th Semester BCS586 Mini Project students from Computer Science and Engineering (CSE) and Information Science and Engineering (ISE).

The project package includes Python Flask source code, a mini project report from Abstract to References, an editable presentation, and project-specific interface screenshots.

Note: CivicResolve is an educational prototype and is not connected to any official government grievance portal or public authority.

What this project does

  • 1. Modern and responsive landing page
  • 2. Secure citizen registration and login
  • 3. Personalized grievance dashboard
  • 4. Online grievance submission
  • 5. Complaint category selection
  • 6. Grievance description and priority details
  • 7. Unique grievance record management
  • 8. Searchable grievance list
  • 9. Grievance status tracking
  • 10. Administrator grievance updates
  • 11. Complaint history management
  • 12. User profile management
  • 13. SQLite database integration
  • 14. Password hashing and authentication
  • 15. Responsive mobile-friendly interface
  • 16. Dashboard statistics and status overview
  • 17. Organized complaint management workflow
  • 18. Python Flask full-stack implementation

What you need

HARDWARE REQUIREMENTS

- Processor: Intel Core i3 or equivalent
- RAM: Minimum 4 GB
- Storage: Minimum 500 MB available space
- Laptop or desktop computer

SOFTWARE REQUIREMENTS

- Operating System: Windows 10/11, Linux, or macOS
- Python 3.9 or above
- Flask and required Python packages
- SQLite3 database
- Visual Studio Code
- Python pip package manager
- Modern web browser (Chrome, Edge, or Firefox)

PROJECT COMPONENTS

- Python Flask backend
- HTML templates
- CSS and JavaScript assets
- SQLite database
- requirements.txt
- README.md
- Citizen authentication module
- Grievance submission and tracking module

How to run this project

STEP 1: Download the Public Grievance Management System source code ZIP. STEP 2: Extract the ZIP file into a folder. STEP 3: Open the extracted project folder in Visual Studio Code. STEP 4: Open the VS Code terminal. STEP 5: Create a Python virtual environment: python -m venv .venv STEP 6: Activate the environment on Windows: .venv\Scripts\activate STEP 7: Install the required dependencies: pip install -r requirements.txt STEP 8: Start the Flask application: python app.py STEP 9: Open the application in your browser: http://127.0.0.1:5000 STEP 10: Register a new citizen account and log in. STEP 11: Open the dashboard and submit a sample public grievance. STEP 12: Explore complaint records, grievance status tracking, administrative updates, and profile management. Note: This is an academic demonstration application. It does not submit complaints to government authorities.

Learn, build and make it yours

Read the code, try the features and change the project to match your idea. Make sure you understand how it works before using it for your coursework.

DOWNLOAD & START BUILDING

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